Privacy Policy

Última actualización: 9 de junio de 2026

1. Information We Collect

We collect information you provide directly to us when you create an account, such as your name, email address, phone number, and API tokens for third-party services like WooCommerce, Shopify, Callbell, and Stripe.

We also automatically collect certain information when you use our platform, including:

  • IP address and browser type
  • Device information from which you access
  • Pages visited and time spent on our platform
  • Links clicked and other interactions
  • Transaction history and billing data

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Synchronize your eCommerce data with our integrations
  • Manage your schedules and availability
  • Facilitate communication through messaging platforms (Callbell, WhatsApp)
  • Process payments through Stripe
  • Send service-related notifications (appointment reminders, updates)
  • Detect and prevent fraud and unauthorized use
  • Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our platform. Cookies are small files stored on your device.

a) Essential Cookies: Required for basic platform functionality including authentication and security.

b) Analytics Cookies: Help us understand how users interact with our platform to improve service.

c) Third-Party Cookies: We use third-party services like Google Analytics that may set their own cookies.

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

4. Data Retention

We retain your personal information for as long as necessary to provide the services and for the purposes set forth in this policy. Specifically:

  • Account data: Retained while the account is active and up to 2 years after closure
  • Activity logs: Retained for 12 months for security and troubleshooting
  • Transaction data: Retained for 5 years per fiscal and legal requirements
  • Integration data (API tokens): Retained while the integration is active and up to 90 days after deletion

5. International Data Transfers

Our infrastructure may process data on servers located in different countries. By using our services, you consent to your data being transferred to countries outside your jurisdiction, including countries that may have different data protection laws.

We implement appropriate measures to ensure any international transfer complies with applicable data protection laws, including the use of standard contractual clauses when necessary.

6. Sharing of Information

a) We do not sell your personal information to third parties for marketing purposes.

b) We share information with:

  • Service providers: Companies that help us operate (Stripe payment processing, web hosting, analytics)
  • Third-party integrations: Services you connect (WooCommerce, Shopify, Callbell) receive data according to the APIs you authorize
  • Legal compliance: When required by law, court order, or to protect our rights

7. Your Rights (GDPR and Other Regulations)

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Objection: Object to the processing of your data for certain purposes
  • Restriction: Request that we limit the processing of your data
  • Withdrawal of consent: Withdraw consent at any time

To exercise any of these rights, you can contact us through your account or write to us at [email protected]. We will respond to your request within the timeframes established by law.

8. Protection of Your Customers' Data

You are responsible for the personal data of your own customers that you process through our platform. You must:

  • Obtain appropriate consent to process their data
  • Provide adequate privacy notices to your customers
  • Implement appropriate security measures
  • Comply with all applicable data protection laws (GDPR, CCPA, etc.)
  • Notify us immediately if there is any data breach involving your customers' information

9. Data Security

We take the security of your data seriously. We use:

  • TLS/SSL encryption for all data transmissions
  • Encrypted storage (AES-256) for sensitive data
  • Secure hashed API tokens (not stored in plain text)
  • Two-factor authentication (2FA) for account access
  • Continuous security monitoring and periodic audits
  • Limited access to personal data only for authorized personnel

While we implement these measures, no data transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

10. Data Breaches

In the event of a data breach that compromises your personal information, we will notify you within 72 hours of becoming aware of the breach, as required by applicable data protection laws. The notification will include:

  • Description of the nature of the breach
  • Categories and approximate number of people affected
  • Likely consequences of the breach
  • Measures we have taken or propose to take

11. Children and Minors

Our platform is not designed for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a minor without verified parental consent, we will delete that information immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be notified through:

  • A notice on our platform
  • An email to the address associated with your account
  • A message upon next login

The "Last updated" date at the beginning of this document reflects the date of the current version. Continued use of our services after changes constitutes your acceptance of the new policy.

13. Stripe Payment Processing

We use Stripe as our payment processor. When using Stripe:

  • Stripe collects and processes your credit/debit card data directly
  • We do not store complete credit card numbers on our servers
  • Stripe may share certain data with us for customer service and fraud prevention purposes
  • Stripe payment data is subject to Stripe's Privacy Policy

For more information about how Stripe handles your data, visit: https://stripe.com/privacy

14. Contact

If you have questions or requests related to this Privacy Policy, you can contact us: